Core tasks

Consumer Satisfaction
• Consumer-focused to path the road to continuous Customer Satisfaction improvement in the territory (including, but not limited to, Repair TAT reduction, NPS improvements …)

Sales Team Support
• In direct contact with Sales Team in charge of the Territory. Regular meeting (with minute of meetings) to review Sales needs, field issues, follow-up on action plans for improvements and problem-solving.
• Escalate to European Service Management on local situation.

Distributor After-Sales Conditions management
• Negotiation of After-Sales conditions with the key distributors within the Territory. Ensure that the conditions are in line with companie’s policies and drive negotiation till the end. Perform gap analysis when necessary and drive negotiation to reduce gap. Review solutions for solving the gaps with Sales team on one side and Service Management in the other side.
• Ensure that all Distributors in the Territory have the latest Service procedures and well aware about details.
• Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.

Repair Center (ASP) management
• Manage all aspects related to repair/service centers in the territory, included, but not limited to, daily operations, coaching on procedures, support, regular phone and face-to-face meeting, penalizing failures, repairs validation, payment follow-up.
• Be up-to-date on market trends, competitors’ service strategies and continuous benchmark in terms of costs and services.
• Administrative reporting to check each repair till its validation.
• Audits customer service procedures and trends and determines system improvements.
• Manage the level of products to be stored locally for performing product exchange (SWAP) by monitoring trends, stock level and replenishment needs.
• Perform Stock taking of products stored locally under ASP responsibility but TCL ownership.
Cost (PnL)
• Be accountable for the territory PnL in line with company yearly targets.

Daily Operations
• Manage and Monitor daily issues. Coordinate with all concerned stakeholders to fix anomalies, search for solutions and long term fix.
• Maximizes customer operational performance by supervising system and monitor all the resources: Pending cases from ASP, Call Center performance, etc.

Our requirements:

• Education & Experience: BS/BA degree require.
• Fluent in English & German is mandatory and not negotiable.
• 3 years work experience.
• Experienced in Customer Service (preferably consumer electronics industry).
• Knowledge of the Service market.
• Existing contacts with key Distributors in the Territory is a +.

Key Competencies:

• Strategic, analytical approach toward navigating changing business conditions, problem-solving and making decisions which are both cost-driven and consumer-driven decisions.
• Flexible, adaptable team player with strong interpersonal skills.
• Capable to work independently.
• Resourcefulness to effectively navigate the internal organization to resolve issues and achieve objectives.
• Organized, rigorous, detail-oriented with excellent follow-through and follow-up abilities.
• Effective oral & written communication and presentation skills to persuade decision makers and cross-functional.
• Negotiation skills with distributors.

Communications:

• Ability to collaborate with remote Management and cross-functional management to achieve mutual goals, prioritize tasks, and follow up on execution.
• External Communication with both Suppliers and Customers.

Summary

We are looking for a Marketing Assistant Intern to work in our TCL office in Milan.

Your responsibilities

Product marketing
• Creation and update of product and technical data sheets
• Internal sharing of supporting documents and export data sheets / updates
• Take charge of the configuration and control of the flyers
• Liaise with the graphics team for content creation
• Organization of product marketing materials
• Retail pack localization (translation of descriptions + image sorting)
• Organization of website pages
• Manage product sample requests

Digital marketing
• Implement communication of TCL partnerships on digital channels
• Supporting e-commerce customers
• Monitoring Where to buy page on TCL website
• Support the management of the editorial plan for social media
• Monitoring of performance of social media (posts, comments, ...)

Your responsibilities

• Recently graduated or currently studying for a bachelor's degree or Master's Degree in Marketing or related.
• You can write, speak, and understand English and Italian well.
• You have good communication skills.

The Role:

We are looking for an Administration Intern to support our Supply Chain SA team for the following duties:

- Follow after sales credit notes'release;
- Constant communication with customers, sales and customer care for credit notes’ status;
- Logistics invoices collection and payment request into the Company system

Requirements and skills

- Good knowledge of bookkeeping procedures essential
- Basic/intermediate MS Excel skills (creating spreadsheets and using financial functions)
- Organizational and time-management skills
- Attention to detail, with an ability to spot numerical errors
- Must possess excellent mathematical abilities
- BSc degree in Accounting, Finance or Economics.

Job Purpose

Serve as the marketing bridge between product, sales and 2B customers for the company’s MBB 4G/5G MiFi/CPE, Fixed Broadband CPE, Wi-Fi routers & Wearable devices. The role focuses on defining clear product value, producing professional collateral, and supporting field activities that accelerate customer adoption.

Key responsibilities:

• Develop and maintain positioning statements, messaging frameworks and value propositions that resonate with operators, ISPs and key B2B partners.
Produce and customise marketing assets, including presentations, datasheets, solution briefs, case studies, web copy and video scripts. Tailored to specific customer segments and channels.
• Support industry conferences, exhibitions and technical workshops, coordinate storylines, demonstrations and follow-up materials.
• Collect market feedback and competitive trends to shape campaigns and partner programs. Summarise insights for product and sales teams and recommend adjustments to plans or collateral.
• Lead planning and execution of annual 2B MKT campaigns in collaboration with the regional MKT team, covering social media, email, and industry forums.
• Liaise with cross-functional stakeholders to ensure consistent product narratives and timely delivery of launch-related materials.

Minimum Qualifications

• Bachelor’s degree in Marketing, Communications, Telecommunications, Engineering or a related discipline.
• At least three 3 years of experience in product, solution or 2B marketing within technology, telecommunications or networking hardware.
• Proven ability to translate technical features into clear business benefits for professional audiences.
• Experience creating B2B marketing materials and supporting external events or workshops.
• Excellent written and verbal communication skills in Chinese & English. French proficiency is an advantage.
Strong organisational skills with the ability to manage multiple projects and meet deadlines.
• Confident presenter who enjoys training sales teams and talking to customers.

Preferred Qualifications

• Familiarity with broadband or Fixed/wireless-access technologies such as GPON, Wi-Fi 6/7, 4G/5G FWA.
Prior collaboration with European telecom operators, managed-service providers or value-added distributors.
• Seniority Level：Mid-Senior level

• Industry：Manufacturing
• Employment Type：Full-time

• Job Functions：MarketingProduct Management
• Skills：Organizational Management/B2B Marketing /Strategy/NetworkHardware/Chinese/French /Marketing/English

Duties and responsibilities:

- Collaborate with business leaders to develop and implement HR strategies that align with business objectives and drive employee engagement, performance, and retention.
- Provide expert advice on complex HR issues, including talent management, succession planning, compensation, benefits, and employee relations.
- Lead initiatives to improve HR processes, policies, and procedures to enhance efficiency and effectiveness.
- Identify and address potential HR risks and develop appropriate mitigation plans.
- Conduct training and development programs to build leadership capabilities and create a culture of continuous learning.
- Analyze HR data and metrics to identify trends, ensure compliance with local laws, regulations, and company policies related to employment.

Qualifications:

- Bachelor's degree in Human Resources, Business Administration, or a related field.
- At least 5 years of experience as an HR Business Partner or equivalent role in a multinational environment.
- English – minimum B2 level; Fluent in Czech or Chinese
- Related industries i.e. consumer electronics, household appliance.
- Proven track record of delivering impactful HR initiatives that drive business results.

Job responsibilities

1. Establish and maintain good customer relations, be familiar with the middle and high-level of Amazon's home appliance category, be able to represent TCL on major or key issues, communicate and coordinate with Amazon's middle and high-level, and have good conflict resolution and business negotiation skills;

2. Be familiar with Amazon's internal operation mechanism, improve the use of Amazon's rules, formulate the most favourable strategy for the brand, be responsible for the daily docking with Amazon Vendor Manager, deal with problems in price follow-up, platform operation, logistics, inventory, advertising, etc., and promote rapid response and solution;

3. Responsible for the formulation and implementation of the overall sales strategy of TCL TV's internal coordination of e-commerce sales managers and operation managers in various countries (such as the United Kingdom, Germany, France, Italy, Spain, etc.);

4. Coordinate marketing resources (such as large-scale promotional activities, advertising resources, brand exposure, etc.) to improve sales and brand influence;
In-depth analysis of the sales data, traffic, conversion rate and advertising effect of each site, and continuously optimise the operation strategy;

5. Pay attention to market trends and competitive dynamics, and put forward forward-looking business strategy suggestions;

6. Responsible for the sales budget, profit and cost management of the pan-European Amazon business, and promote healthy and sustainable growth.

Job requirements

1. More than 5 years of e-commerce GTM, Amazon customer sales or operation experience, European market background is preferred.

2. Familiar with Amazon A9 algorithm, PPC advertising, FBA/FBM logistics, inventory management, and able to formulate refined operation strategies. Background experience in working with Amazon (Europe: English, French, German, Italian, Western), good customer relationship with Amazon middle and high-level or brand personnel with Amazon work experience. Familiar with Amazon's internal operation mechanism.

3. With experience in supply chain management, I can coordinate procurement, inventory and logistics, and optimise PSI management.

4. Have financial thinking and be able to make business decisions based on cost, gross profit, ROI and other indicators.

5. Fluent in English, able to independently connect with teams, customers and supply chain partners in the European market.

6. With the ability of data analysis, it can drive business optimisation and growth through data.

7. It is acceptable to be sent abroad.

Key accountabilities

1. The Supply Chain Executive will develop the role in different areas, being responsible of different tasks:

2. Warehouse
Weekly stock report to all Sales and Sales Admin teams
WMS & SAP Stock accuracy follow up with different logistics companies
Inventory management on all entity and storage locations
Monthly stock reconciliation
Monthly stock taking and discrepancy analysis

3. Logistics
Logistics contract annual review, adding new transporters if needed
Manage the relationship with the carriers, meet with service providers once or twice a year to review past and future services
Follow the issue from logistics KPIs
Weekly logistics report
Monthly estimation and analysis of the logistics costs

Other tasks

1. Act proactively in case of problems related to transport (delays, damage claims, etc.)
2. Supporting the Sales and Sales Administration teams, as well as the factory located in Poland
3. Monthly closing follow up and arrangement: weekly meeting with Logistics/Sales Admin team to follow up order file on all categories, especially delivery status and truck availability
4. MOQ ruling for new products, in line with Warehouse and Sales teams

Requirements

1. 4 years of experience in logistics and supply chain, in a similar position
2. Master's degree in Logistics and International Trade or similar qualifications
3. Confirmed trainings in Logistics / Sales administration
4. Languages: the person must be fluent in Chinese and English, as well as Spanish
5. Interest in developing a successful experience in logistics and supply chain
6. Proficient in Excel and SAP
7. Able to work under pressure and have an efficient communication with all TCL stakeholders

Key Responsibilities:

The Key Account Manager should have in-depth understanding of the AC/MDA environment in Czech Republic and Slovakia and define clear business strategy that drives profitable growth opportunities while operationally managing its execution.

Main responsibilities:

• Strengthening the relationship with the client
• Extent the influence of TCL in the clients mindset
• Contribute to the improving the brand image
• Responsible of the Commercial Agreement with the client: he must ensure the best commercial conditions in accordance with rules defined by the Company and the Country and ensure the coordination with internal resources (legal, customer technical support, sales support, supply chain, marketing, customer care)
• Promote the complete product range of TCL to the client by making persuasive presentations and defining service offers
• Ensure effective coordination with internal resources (legal, customer technical support, sales support, supply chain, marketing, customer care)
• Identify, Consolidate and Coordinate customer local needs in order to adapt at best thecommercial and marketing offers and develop the cross-products opportunities
• Increase and improve the direct customer relationships and have a strong presence at all levels of the organization of key accounts
• Control and follow up of the sell-out of our products in each channels and work on the improvement with Marketing Department
• Define the sales forecast plan with customers and compile and analyze sales figures
• Monitor competitor products, sales and marketing activities
• Represent TCL at trade association meetings and international events to promote products

Candidate profile:

• Minimum of 2 years’ experience as KAM or Business Development Manager. Experience in MDA/AC business is an advantage.
• Good knowledge of setting up multi-channel marketing campaigns with customers
• Have the mandatory network and know how to approach the market and the buyers.
• Be skilled in developing close working and personal relationships with customers.
• Be a self-starter who thrives on working independently to achieve ambitious new business targets while actively engaging as a team member, adhering to company guidelines.
• Be open to new business challenges and company initiatives.
• Have the breadth and versatility to function both at the strategic and tactical level.
• Demonstrated effective skills in team working, time management, communication, presentation, interpersonal, organizational and negotiation skills.
• Will be passionate, highly energetic in their work, self-driven under minimal supervision, motivated and hard working with a can-do attitude with a proactive approach.

Position Overview

The Regional Go-To-Market (GTM) Specialist is responsible for optimizing in-store execution and brand representation for TCL’s TV, Soundbar, and potentially Major Domestic Appliances (MDA) product categories. Acting as a key liaison between TCL and Currys, this role involves product training, POSM (Point of Sales Materials) maintenance, sales support, and regular store visits to ensure alignment with brand standards. The GTM Specialist plays a crucial part in driving offline retail performance and enhancing TCL's presence across the region.

Key Responsibilities

• Monitor and ensure optimal display performance of TCL TVs and related products across partner retail stores, mainly in the Great London area.
• Act as a TCL brand ambassador in all communications with Currys’ teams, ensuring a strong and consistent brand and product image for customers.
• Deliver engaging and informative product training sessions for in-store staff to enhance product knowledge and selling capabilities.
• Ensure demo videos, electronic point-of-purchase (EPOP) displays, and fixtures are fully operational and well-maintained.
• Oversee the placement, upkeep, and strategic alignment of POSM materials in accordance with TCL brand standards to maximize visibility and impact.
• Support and, when necessary, organize in-store marketing activations to promote TCL products and drive customer engagement.
• Provide regular, detailed reports on display conditions, POSM execution, store visits, and sales initiatives.
• Collaborate with Currys’ merchandising teams to gather insights and support improved in-store execution.
• Assist the GTM Manager with administrative tasks and merchandise preparation to support overall go-to-market initiatives.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Experience in merchandise or retail operations, ideally in consumer electronics or home appliances.
• Solid understanding of TV and audio products, with the ability to explain technical features clearly.
• Excellent interpersonal, communication, and presentation skills. Analytical capabilities to assess store performance and recommend improvement actions.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and other relevant tools.
• Flexibility to travel frequently and work non-standard hours when required.
• Always feel comfortable for business travel

Responsibilities

Sales Strategy and Planning:
• Develop and implement a sales strategy to drive revenue growth and market penetration.
• Set sales targets, forecast sales performance, and manage sales budgets.
• Conduct market research to identify new business opportunities and stay ahead of industry trends.

Business Development:
• Business already started with a key retail partner in Nordics, target is to develop the partnership further in competitive environment
• Develop and maintain a robust sales pipeline in both sell-in and sell-out.
• Negotiate and close high-value deals to achieve sales targets.

Customer Relationship Management:
• Develop and maintain strong relationships with key customers and partners.
• Ensure high levels of customer satisfaction and address any issues or concerns promptly.
• Gather customer feedback to inform product development and improve service offerings.

Marketing and Promotion:
• Collaborate with the marketing team to develop and execute promotional campaigns and marketing initiatives (Go-to-Market).
• Represent the company at industry events, trade shows, and conferences to build brand awareness and generate leads.
• Create compelling sales presentations and promotional materials.

Reporting and Analysis:
• Monitor and analyze sales performance metrics to identify areas for improvement (PSI)
• Prepare regular sales reports and presentations for senior management.
• Utilize CRM systems and sales tools to track and manage sales activities.

Qualifications- Bachelor degree in Business Administration, or related direction.

Required Skills

• 5-10 years of experience in sales and business development, within the Computing / Monitor / Gaming industry, preferably (although not mandatory) with “Gaming” appetite and mindset.
• Ability to work independently, set priorities, and drive initiatives with minimal supervision.
• Strong strategic planning and analytical skills, with the ability to develop and execute effective sales strategies.
• Excellent communication / negotiation / closing skills as well interpersonal skills
• In-depth knowledge of the Nordic market
• Results-oriented
• Ability to thrive in a fast-paced and dynamic environment
• Fluent Swedish (alternatively Norwegian or Danish) and English